Help Desk

Getting Started

Knowing Enalyzer

• Whitelisting
• Enalyzer Basics
• Top 10 FAQ

Video Tutorials

• Quick Guide to Enalyzer
• Questionnaire: Create a Questionnaire
• Launch: Launching a Survey
• Launch: Set up Reminder Text
• Launch: Send Reminders
• Launch: Send Automatic Reminders

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Manage Account

• ★ What is two-factor authentication?
• Account Information
• Username and password
• Licences
• Account log
• Settings

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Security

• ★ Highlights
• Physical security
• Software Security
• Internal Security
• Third Party Approval

Training & Support

Support and Services

• Who We Are
• Support, Support Vouchers & Other Services
• Contact Info

Questionnaire

The Questionnaire Tool

• Create your Questionnaire

1. Setup

• 1.1. Question
• 1.1.1. Question types
• 1.1.1.1. Images & Videos
• 1.2. Text Element
• 1.3. Library
• 1.4. Copy

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2. Design

• 2.1. Design
• 2.2. Elements
• 2.3. Graphics
• 2.4. Colors
• 2.5. Fonts
• 2.6. Placement

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3. Translation

• 3.1. Languages
• 3.1.1.Translation and Link Launch
• 3.2. Translate
• 3.3. Interview Languages
• 3.4. Create a User Defined Interview Language

Manage Projects

1. Projects

• ★ Use launches to benchmark your survey results
• 1.1 Administration Menu
• 1.2. Sharings
• 1.3. Search Results

2. Dashboard

• 2.1. Widgets and Shortcuts

3. File System

• 3.1 File System

Launch

The Launch Tab

• ★ Anonymity
• Launching your Survey
• Link & E-mail Launch: What's the Difference?

1. Overview

• Overview
• Use launches to benchmark your survey results

2. Search/respondents

• 2.1. Search
• 2.1.1. New Search
• 2.1.2. Answers
• 2.2. Management
• 2.2.1. Invitation
• 2.2.2. Reminder

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3. E-mail launch

• ★ Launch surveys via e-Boks
• 3.1. Contacts
• 3.2. E-mail
• 3.3. Reminder
• 3.4. Translate
• 3.5. Launch

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4. Link launch

• Using Enalyzer with PanelClix
• 4.1. Launch
• 4.1.1. QR Tags
• 4.1.2. Advanced settings - OPT values
• 4.2. Close
• 4.3. Open

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5. Auto functions

• 5.1. Auto launch
• 5.2. Auto Invitation
• 5.3. Autoremind
• 5.4. Auto response
• 5.5. Auto close
• 5.6. Auto export

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6. Download packages

• 6.1. Multi-design
• 6.2. Login
• 6.3. Pop-up
• 6.4. Easy Invite
• 6.5. Resp. Stats

Analysis

The Analysis tab

• Analyze Your Results

1. Report (Analysis)

• 1.1. New Report (Analysis)
• 1.2. Edit Report (Analysis)
• 1.3. Copy Report (Analysis)
• 1.4. Delete Report (Analysis)
• 1.5. Refresh Data (Analysis)
• 1.6. View report (Analysis)

2. Setup

• 2.1. Cross (& Standard Report in Analysis)
• 2.2. Benchmark
• 2.3. Completion Statistics
• 2.4. Comment
• 2.5. Statistics
• 2.6. Copy

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3. Variables

• 3.1. Add
• 3.2. Edit
• 3.3. Add Data

4. Filters

• 4.1. Append (Add Filter)
• 4.2. Replace
• 4.4. Library (Advanced Filters)
• 4.4. Dynamic
• 4.5. Delete

5. Export

• 5.1. Standard (Export reports in Analysis to Excel)
• 5.2. Open (Export Open Answers to Word)
• 5.3. Template (Excel Report Template in Analysis)
• 5.4. Template (PDF) - Advanced Report Templates in Analysis
• 5.5. Online - Share Report (Analysis)
• 5.6. XML - Advanced Excel Reports (Analysis)

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Reporting

Reports

• Add numerical questions to reports
• Create a report
• Report viewing options (list, charts, tables, and fullscreen)
• Manage Reports
• Report Library

Charts

• Create Net Promoter® Score chart
• Create comparison charts
• Create frequency charts
• Customize charts

Filters

• Add filters based on a text variable
• Add report filters
• Add chart filters
• Manage filters

Benchmark Results

• ★ Video: Create benchmarks
• Use data series to create benchmarks
• Manage data series

Editing Reports

• Report Overview
• Options Menu
• Manage Pages

Share & Exporting

• View open answers in PDF reports
• Share reports
• Share charts
• Export reports (PDF, PowerPoint and Excel reports)