3.2. E-mail

The E-mail invitation is the e-mail invitation respondents receive when they are invited to participate in a survey. By default there is a standard text that you can base your own text on or rephrase. With regards to the e-mail invitation all respondents receive a projectID and a unique password. This ensures that the respondent has a unique access to the questionnaire and can only answer one time. The respondent can either access the survey by logging in at the address: http://survey.enalyzer.com or use the unique direct link in the invitation e-mail.

Standard e-mail invitation

Go to the Email launch menu under the Launch tab and select the E-mail button. A new window will open where you will be able to edit the e-mail invitation text.

Choose E-mail type: In the drop down menu choose Invitation to edit the invitation text. You can choose between Invitation and Reminder.

Choose E-mail format: In the drop down menu you can choose between the following format: Text or Text & HTML. Keep in mind that not all mail clients accept html format.

Sender E-mail: Select the e-mail address the survey will be sent from. Enalyzer will automatically put in the e-mail address that is stated under your account information. However, you are able to change this address. The respondents will be able to contact this e-mail address, by replying to it, if they have any comments or questions regarding the survey.

Sender Name: This name will appear as the sender on the e-mail.

Subject: This is the purpose (headline) of the e-mail.

Text: Here you can write the content of your invitation. Notice that the standard e-mail contains some merge fields with brackets around, e.g. [FIRSTNAME]. The system uses these brackets to merge the invitation with information from your contact group.

Merge fields in the invitation
The following merge fields are automatically included in the e-mail invitation.

[FIRSTNAME] [LASTNAME]: Here the respondent's first name and last name will be merged in. It is possible to change these fields if you want to. If the e-mail is of a more informal character, you can delete the field [LASTNAME] and the e-mail will address the respondents by their first name only.

[SURVEY_LINK]: This merge field merges the respondent's unique and direct link to the survey. The invitation e-mail has to contain this link.

[PROJECTID] & [PASSWORD]: Below the survey link it says “You can also go to the address http://survey.enalyzer.com and enter projectID and password”. Here the survey is supplied with an ID and each respondent is supplied with a password. This information is already included in the survey link, from where the respondent will be logged directly in. But in some systems there can be problems with clicking on a link in an e-mail, and in this situation the respondent will have to enter their information. This is done by going to the address http://survey.enalyzer.com and entering the ProjectID and password. It is your decision if you want this information to be included in the e-mail invitation.

[REFUSE_LINK]: This link allows the respondent to refuse to participate in the survey. By clicking on this link the respondent is unsubscribed from the survey. If you don’t want this link included in the e-mail invitation, you can just delete it from the text.

Insert background variables in the invitation

It is possible to create more personal e-mail invitations by merging in background information on the specific respondent. You have to create the merge fields yourself. The merge fields always have to be written in this format [BACKGROUND VARIABLE]. Another method is to use the Insert Merge Fields button on the text tab. Notice that this requires that you have imported your contact group and have chosen this for your launch.

Note: it is important the background variables inside the brackets [ ] are written exactly like the text in your target group file

Standard E-mail: The button standard e-mail will insert the standard text that Enalyzer has formulated. This can be good to use as a starting point.

Default: The default button will restore the last saved text. If you press Standard E-mail and regret doing so, you can use the Default button. Or if you have written a text that you don’t want anyway.

Have more questions? Submit a request


Powered by Zendesk