3.3. Reminder

The Reminder function under the Email launch menu allows you to the edit the text of the reminder. There is a standard text that you are welcome to use as your reminder, however you can also create your own.

Click here to learn how to send reminders

Watch video tutorial: set up reminder text

Editing the reminder text

1. Go to the Email launch menu, under the Launch tab, and click the Reminder button. A new window will open.

Choose E-mail type: In the drop down menu choose Reminder to edit the reminder text. You can choose between Invitation and Reminder.

Choose E-mail format: In the drop down menu you can choose between Text format or Text & HTML format. Keep in mind that not all mail programs can display html format.

Sender E-mail: Select the e-mail address the reminder will be sent from. Enalyzer will automatically put in the e-mail address that is stated under your account information. However, you are able to change this address. The respondents will be able to contact this e-mail address, by replying to it, if they have any comments or questions.

Sender Name: This is the name that will appear as the sender on the e-mail.

Subject: This is the purpose (headline) of the e-mail.

Text: This is the content of the reminder. Notice that the standard e-mail contains some merge fields with brackets around, e.g. [FIRSTNAME]. The system uses these brackets to merge the reminder with information from your contact group.

The following merge fields are automatically included in the text.

[FIRSTNAME] [LASTNAME]: Here the respondent's first name and last name will be merged in. It is possible to change these fields if you want to. If the reminder is of a more informal character, you can delete the field [LASTNAME] and the reminder will address the respondents by their first name only.

[SURVEY_LINK]: This merge field merges the respondents unique and direct link to the survey. The reminder has to contain this link.

[PROJECTID] & [PASSWORD]: Below the survey link it says “You can also go to the address http://survey.enalyzer.com and enter projectID and password”. Here the survey is supplied with an ID and each respondent is supplied with a password. This information is already included in the survey link, from where the respondent will be logged directly in. But in some systems there can be problems with clicking on a link in an e-mail, and in this situation the respondent will have to enter their information. This is done by going to the address http://survey.enalyzer.com and entering the ProjectID and password. It is your decision if you want this information to be included in the reminder.

[REFUSE_LINK]: This link allows the respondent to refuse to participate in the survey. By clicking on this link the respondent is unsubscribed from the survey. If you don’t want this link included in the reminder, you can just delete it from the text.

Pro Tip: Make your reminders more personal by creating your own merging fields. The merge fields always have to be written in this format [BACKGROUND VARIABLE].

Insert Merge Fields...: Another method is to use the Insert Merge Fields button on the text tab. Notice that this requires that you have imported your contact group and have chosen this for your launch.

Note: It is important the background variables inside the brackets [ ] are written exactly like the text in your target group file.

Standard E-mail: This will insert the standard text that Enalyzer has formulated. This can be good to use as a starting point or inspiration.

Default: The default button will restore the last saved text. If you press Standard E-mail and regret doing so, you can use the Default button. Or if you have written a text that you don’t want anyway.

Note: If your e-mail invitation is sent out in more than one language version, you should also create multiple language versions of your reminder! This is done under the Translation tab.