- Why are my dependencies not working?
- I can't move the questions in my questionnaire
- How do I add pictures to a text element or to a question?
- How do I send reminders?
- How can I check that the reminders have been sent?
- How can I add more respondents to a launch?
- How can I delete a respondent from the launch?
- Can I connect the respondents to their own answers?
- Why does the report show other data than it should?
- Can I edit the design of the report?
1. Why are my dependencies not working?
Always test your dependencies but keep in mind that the View function does not show dependencies, since they are not activated there. You can test dependencies by going under the Setup tab, at the bottom menu, and clicking on the Test function. This function shows you how dependencies and jumps are set in your survey.
You can also make a test launch by link or email, we recommend the link launch since it is the fastest option. If you choose to launch by link go to the 'Launch' tab, in the upper menu, and click on the Link Launch tab in the bottom menu and select Launch. Name your launch, click Forward and click OK. A message will pop-up saying that you can find the link in Survey Details.
Find the link and go through your survey to test the dependencies. When you have tested the dependencies by the link delete the link launch.
2. I can't move the questions in my questionnaire.
It is not possible to arrange questions after a survey has been launched. You must delete the launch to edit and/or add answer options. However, keep in mind that when a launch is deleted all data collected will also be deleted and it cannot be recovered. Therefore we always recommend to do a test launch before launching your survey.
To delete a launch go to Launch and select Delete, this will be followed by dialogue boxes, where you must confirm that you wish to delete the launch. After deleting the launch you can move the questions in the questionnaire.
If you do not want to delete the launch since you will loose your data, you have the option to hide the question from the respondents. Go to the Questionnaire, click on the specific question and select Hide question.
3. How do I add pictures to a text element or to a question?
When you create a text element or a question, you have the option to upload different types of multimedia. Keep in mind that multimedia, such as pictures, can first be uploaded after the question has been saved.
While creating a text element or question, find the picture you wish to upload and select it. The picture you choose must be uploaded in the format that you want it to be shown in since you cannot edit the format or size in Enalyzer.
4.How do I send reminders?
It is possible to send reminders when you have created an email launch with 'no' or 'partial' anonymity. You can either activate the Autoremind function, or you can send the reminders manually.
Before you send reminders make sure that the email reminder is setup as you like. To activate the Autoremind function, go to Launch in the upper menu, Auto functions in the bottom menu and click Autoremind. Specify either a date to send the reminder or a frequency, e.g. every 8th day after the launch, which also counts for a re-launch. Make sure to activate the first reminder as the first and if you like to send a second reminder then make the settings for this too and activate it.
If you want to send the reminders yourself go to Launch, Search/Respondents, make a search for all respondents that have not yet answered; select No reply in search criteria Status and click Search. Finally, go to Management and select Reminder.
5. How can I check that the reminders have been sent?
For every project you will have a Project Log, in the log you can see when and how many reminders the system has sent. You will find the Project Log under the Project tab in the top menu. Otherwise, go to Launch, Search/Respondents, type in the number of reminders you should have sent out and press search. You will see an overview of the respondents that have received the specific number of reminders.
6. How can I add more respondents to a launch?
When you want to add one or more respondents to an existing launch create a new contact group with the respondents that you want to add. If you have to separate new and former respondents from each other in the analysis, make sure to add a background variable with different values for new and former respondents.
To add the new respondents to the launch use the Relaunch function. When you click Relaunch you have to choose the launch you would like to re-launch, click Forward and you will be moved to the setup (title, anonymity, etc.) as you cannot edit in this setup. Select the contact group that you want to re-launch to. Make sure to click Send emails in the last step of the relaunch, note that your statistic is now updated with more participants.
7. How can I delete a respondent from the launch?
When you have launched with 'no' or 'partial' anonymity it is possible to delete one or more respondents from the launch. Go to the Search/Respondents tab, under the Launch tool, insert search criteria for the specific respondent(s) and click Search. When you see the respondent(s) on your screen, click Management and Delete, finally confirm that you want to delete.
8. Can I connect the respondents to their own answers?
If you have launched with 'no anonymity' you can extract a file that includes all respondents and all their answers. To extract the file go to the Search/Respondents tab, under the Launch tool. If you only want the completed respondents, set Completed in the search criteria Status, and click Search. To export the data go to Export and select the button Answers. In the new window click Save as, download and open the file when it is ready. For every row you have one respondent and their answers.
Another option is to extract a report for each respondent, this report includes the answers from each respondent. To extract the report make the same search as previously described (in Search/Respondents) and click Search, then select the button 1-1 Report. If you want to change the standard setup make your changes and then choose to export the report either in Word or PDF.
9. Why does the report show other data than it should?
It is always a good idea to check the data calculation before you export the reports. The easiest way to check data is to view the report instead of exporting it. To view data go to Report and View. If you think that the data in the report is incorrect you must check the following: Has there been added filters to the report? What is the 'Data Status' set to? Have you refreshed the report?
To check if there have been added filters look after a small black arrow to the left of the report elements. If there is one, click on it and it will open. You will now see the value of the filter. If you want to remove the filter go to Filters and Delete. The black arrow will disappear and the report is now calculating the total of respondents. To change the value of the filter go to Filters and Replace, change variable, select a value and click OK to add this filter.
Another reason can be that you need to refresh data, go to Report and Refresh. If this does not change the data it can be because the filter (User Defined Variable UDV) is not kept synchronized when it was created. Then you must create a new UDV again and add it as filter.
The last thing you must check if the data seems incorrect is the Data Status. The setting of the data status determines which data the report calculates. The most typical setting is complete and some prefers to set it to Al to also count the incomplete respondents. To check or edit the setting of the data status, go to the Project tab and select Properties.
Note: if you have a completion statistic generated (or if you want to generate the completion statistic) you must set the data status to All. If you want a specific report to calculate the completed respondents then add the filter Status and choose the value Complete.
10. Can I edit the design of the report?
All reports are generated in a standard design. The colors of the standard design can be changed in the online report, to change colors go to Setup/Design. Otherwise if you want to change design you must do it in the Excel report or you can make a XML design template.