Create Net Promoter® Score chart

NPS is an effective management tool used to gauge customer loyalty by asking the ‘ultimate’ question:

How likely is it that you would recommend this [company/product/service] to a friend or colleague?

Calculating your NPS is a fast and easy way to figure out how your customers think you are doing, allowing you to react to negative feedback and keeping you on track.

How do I add a NPS chart to my report?

1. Go to reporting and open the report you want to add a NPS chart to.
2. Click on + and select Net Promoter® Score.
3. Select the scale you have used for your NPS question.
4. You will now be able to select between all variables that matches the selected scale. Select your NPS question and click on add.
5. Your NPS chart will now appear and will be presented in a gauge chart, as in the example below.
6. The most common scale to use when measuring NPS, runs from 0 to 10. Based on this, those who respond 0 to 6 are labeled as Detractors, 7 or 8 as Passively satisfied, and 9 or 10 as Promoters.
7. If you want your NPS presented in a different way, you can change the chart type by clicking on the […] icon and selecting edit.  
8. Click on type.
9. The different chart types will now be listed. To see how the different chart types look, simply click on an option and a preview will appear on the right side of the page.
10. Once you have selected your desired chart, click X.
11. If you are interested in seeing the distribution of the Detractors, Passively satisfied and Promoters comprising your NPS, the chart with stacked horizontal bars is ideal.